Q. Can we Visit your Factory ?
A. Yes we have a Small Factory Showroom, available for viewings, please call first to ok time 01132 945373 or Mark Direct 07721 752958 Andrew Direct 07541 648463. We will open outside of our Normal Opening Times for viewings if needed.
Q. Do we have branches in other Locations ?
A. No we are a Small Family Manufacturer, and have no other outlets, due to the High Labour input to our Goods. We are a 'Cottage Industry' If you find us Online., Book Mark Us, we are rather special.
Q. Can you give us a Discount ?
A. Yes and No, Yes for larger than normal orders, but we run spot discounts online, visit us` regularly or e-mail your full details and we will contact you, to confirm any offers or spot discounts.
Q. I can get Futons that look similiar online, at lower prices, what's the difference ?
A. If you've got an hour ring me you'll be amazed at how some company's cut corners on fillings used, quality of fabrics, thickness and weight of futon mattresses, missing out central supports on frames. We make to a far Higher Quality, with our frames been made for many years of use, we make with the rule if its not good enough for us, its not good enough for you. this passion for making really good futons may be our down fall in the future, just like Saab.
Q. Can we deliver for Free ?
A. Yes and No, If you Live in Leeds we are Happy to Deliver in our own time for Free.
Q. Why do Other Futon Company's Offer Free Delivery ?
A. A common practice of adding delivery costs to product price has now being adopted by many furniture retailers online, naughty practice, so if your local to one of these Retailers "Ask" for a discount !
Q. I live in a Flat / Apartment Block do you deliver to my front door ?
A. No Couriers will not deliver throughout a block of flats and the front entrance, is the point of delivery. Unless we are doing a direct delivery with our Van or are using a Third party, this could be at extra cost as, Assemble can be offered with certain products in popular areas.
Q. Can we make Bespoke Futon Mattresses to Size ?
A. Yes we have made Futons to Customers requirements for 20 years and cannot see this every changing.
Q. Can Futon Frames be made, to odd sizes ?
A. Yes we will do our best to please, we are easily the Leaders in bespoke futons made to measure.
Q. We can Buy Hardwood Frames, these must be better than Redwood Pine ?
A. We have Sold Hundreds of Hardwood Frames, for years and found most are fairly good, but the big let downs are the Cheap Fixings been used bending under Load and the Rollers Cracking after guaranteed period has expired, we will replace any roller used for twenty years because we machine from solid Nylon bar, you can take a Hammer to these, we use German Fixings and use Hardwood Dowels to take all weight, we also Machine thicker sections of Timber and Add Extra Legs, We have your Back Covered!
Q. Are all Bi-Fold frames easy to convert, from Sofa To Bed ?
A. Yes they are all easy to open out, its the putting away which stumps most people, you will mostly need two people or room to walk around to rear and lift te full weight upwards, removing the futon mattress is sometime the best option. We use a Click Clack mechanism which STOPS all this messing about, What the Videos on any Three Seat frame.
Q. Can you Stain the Timber to match our existing furniture ?
A. Yes we can supply real wood swatches by post free of charge, then make to match your choice, we Hand Stain all Timber Components Assemble, then Spray with a Sealer "De Ni (Sand) " the Lifted Grain and Spray with a Satin Sheen Vanish. We can also supply Pine Sanded for DIY finishing or leave to mature with age, or Even Hand Wax with Pure Bees-Wax` for £50 per Unit.
Q. How do you offer such low prices with good quality as standard ?
A. We are an Online Shop we can offer you a better deal as you are buying direct. We don't have the same overheads as we no longer have a City Centre Showroom. The savings we make get passed directly on to you, an average sized furniture shop can easily add 30% to the overall price you pay or reduce the standard of the goods they sell to compensate why accept this, we sell online and make the futons for you, we cannot do anymore to save you money
Q. What is the online order process ?
You can browse our online shop by images, categories or search by keywords. If you see something you like then click, to move to product page here you will see more images , watch videos and get the description and dimensions. If you like what you see then choose from our options of size, fabric , wood stains, futon mattress choices, then add your choice to basket to see total price if your happy, from here you have the option to create an account. You can enter your details and a welcome email will be sent to you. Or if you already have an account with us you can log in. Then you proceed to our secure online payment screen. Here you can complete your purchase by entering your credit/ debit card details.
Q. How will I know that my futon, sofa bed order has been successful ?
A. Immediately after ordering, and successful payment with Sage Pay. You will receive a confirmation email, detailing goods you have chosen, please check these are correct as we will make to the exact order we receive.
Q. Can I track the progress of my order ?
A. If you want to know the progress of your order please give us a call 01132 945373 or drop us an email at email@example.com If there are any issues The Funky Futon Company will give you a call, to resolve.
Q. Are my credit/ debit details secure with your online payments ?
A. Yes. Our sales are secured by SSL. Secure Sockets Layer (SSL), are cryptographic protocols that provide security for communications over networks such as the Internet. Also we don't store your credit/ debit card details on our system at any stage, we use Sage Pay
Q. Which methods of payment do you accept ?
A. We accept most major credit and debit cards with Sage Pay Online. Many customers prefer to talk to us before ordering and if you prefer we can take your order by Mail Order we can take payment by Bacs , Debit card, but no order will be started until full payment, if your at the Factory we can take a deposit usually £100
Q. Are prices inclusive of VAT ?
A. Yes, all our online prices include VAT. If you are able to reclaim the Vat element use Vat reg no 698054003
Q. Can I cancel or change my order ?
A. If you wish to change or cancel an order contact Funky Futon Company Ltd by Phone or E-mail. You have the right to cancel up to the day before delivery. If after the goods have been delivered and they have to be returned, Please refer to our Terms and Conditions. Refunds for cancellations will be credited to the card used for the original payment and usually this happens within 24hrs of cancellation, but can take up to 3 days. Returned Collected goods will be credited once back at our Address and not before
Q. Is the furniture fully assembled ?
A. All of our Futons, Beds and Sofa beds come flat packed for simple home self assemble. Funky Futon Company can offer an assembly service to certain areas, at an agreed cost. Please give us a call, or e-mail your requirements and address, to see if we can help.
Q. Do you have a showroom ?
A. Yes, but only a small factory one we use for Videos and Photos. We do not add any extra costs for local buyers as this is needed for our online business, we usually have up to 15 futon sofa beds to try out and all sample fabrics and wood samples.
Q. Can you send me a brochure ?
A. No, Our website is our brochure. In order to keep our costs and prices down we do not post brochures anymore. Instead we're always updating our website, adding new products with the best prices with current Information.
These FAQS will grow with Time please keep the questions coming, we aim to give all our online customers, the best Futon Shop experience available.